Last updated: February 5, 2026

1. Introduction

CallCombat ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI cold calling simulator service.

2. Information We Collect

Information You Provide

Account Information: Email address, name, and password when you create an account
Call Recordings: Audio recordings of your practice calls for feedback purposes
Payment Information: Billing details processed securely through our payment providers
Communications: Messages you send to our support team

Information Collected Automatically

Usage Data: How you interact with our Service, features used, and time spent
Device Information: Browser type, operating system, and device identifiers
Log Data: IP address, access times, and referring URLs
Cookies: Small data files stored on your device for functionality and analytics

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve our Service
Process your practice calls and generate feedback
Send you service-related communications
Process payments and manage subscriptions
Respond to your inquiries and provide customer support
Analyze usage patterns to improve user experience
Detect, prevent, and address technical issues and fraud

4. Call Processing

Practice calls are processed by our AI systems to provide feedback and scoring. Call recordings and transcripts are stored securely and are accessible only to you and authorized team members (for team accounts).

5. Data Sharing

We may share your information with:

Service Providers: Third parties that help us operate our Service (hosting, payment processing, analytics)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You can request deletion of your account and associated data at any time.

8. Your Rights

Depending on your location, you may have the right to:

Access and receive a copy of your personal data
Correct inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@callcombat.ai.